Frequently Asked Questions

To make it as easy as possible for you, we have prepared a list of frequently asked questions by our customers when using our services.

Do you take a commission for currency exchange?

No! The Bulgarian National Bank (BNB) has prohibited by law the taking of commissions when exchanging currency in cash.

What can be the maximum difference between a buy rate and a sell rate?

The Bulgarian National Bank (BNB) has set a maximum deviation in exchange rates of up to 4% of the fixing, which it publishes daily on its website. For example, for the Euro – at a fixing of 1.955830 – the maximum “buy” rate of exchange offices and financial institutions can be – 1.8775968, and the sell rate – 2.0340632

Above what amount is it necessary to complete the declaration for production of funds?

For currency transactions at the cash desk over 5,000 euros.

What is a spread?

The spread is the difference between the “buy” rate and the “sell” rate.

For what amount I have get a better exchange rate?

We recommend you to contact with currency dealer by phone: 02 981 78 49 and 02 981 78 49

Can I sell you back a currency which I bought from you in the same rate?

You get the opportunity within 15 days to return up to 50% of the currency at the same rate at which you bought it – keep the receipt. The service is not valid for USD, EUR, CHF, GBP, TRY. For purchased currency of equivalent over BGN 1,500, please ask the cashier regarding the maximum amount for redemption.

What are the options for delivery and payment when ordering currency online?

You can order the currency you want to your home address or to an Econt office. You can pay by bank transfer or cash on delivery.

Do you always have exotic currencies available?

Yes, we offer over 150 types of currencies, and we always have them available, but for larger amounts we recommend that you contact the currency dealer by phone: 02 981 78 49 and 02 981 78 49